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Delivery Time

The items will be shipped within 1-2 working days by DHL or RoyalMail once your payment is confirmed.

Items marked with "UK Warehouse" will be shipped from UK/DE.

Items marked with "Hongkong Warehouse" will be shipped from Hongkong.


Delivery Time of UK Warehouse & DE Warehouse:

2-3 working days reaches the customers from UK or Germany;
3-5 working days reaches the customers from other European countries

Order Tracking

Your order will be shipped in 1-2 days after your payment is confirmed.Once your order is shipped and picked up by the logistic company,an email with your package tracking number will be sent to you.Meantime,we will track your package till you sign up it. Any unexcepted matter,you'll be posted immediately.


Shipping Areas

We ship to every country in the Europe. Some extended areas may require extra charges.
Taxes & Customs
Do I have to pay import duties on products sent from autopumpkin?
Short answer: Normally the countries belonging to EU is free of custom charge due to the EU policy... but some countries yes, more in some countries, less in others.
Long answer:
Please note that all import taxes / duties are the recipient's responsibility. So if you are delivering to someone else like a friend or directly to a customer, any taxes payable will be their initial responsibility.
Autopumpkin will accept no responsibility for customs costs incurred. Many countries do not charge import duties on private items, samples, and goods below a certain stated value. However, you may find that you have to pay taxes when goods you ordered from us arrive in your country. Obviously you will want this to be as low as possible, but Autopumpkin CANNOT give you advice or information about tax rates and customs charges in your country. All we can do is to declare the value of the shipped goods at a nominal value (see below), which may still be fully taxable. Items shipped from Autopumpkin will be declared at the lowest nominal market price as a standard assumption. This lowest market price is based on the manufacturing origin and might not be reflective of how much the item will cost you if bought in your local retail market. You must ensure you find out about regulations in your own country before ordering from Autopumpkin. In most countries the actual origin of the goods (China) is not important: only the declared value of the goods and declared contents is relevant. Let us know if you have any special packing or labeling instructions when placing your order. Add comments to the box on the "Delivery Information" page of the Checkout Process.

What should I do if I received the wrong item?

Please contact our service team within 7 days once you have received the wrong item. we will help you solve this problem as soon as possible.

How to check your order status?

Once your order is shipped,an email with tracking number will be sent to you.